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Frequently Asked
Questions
How long does the battery last, how do I charge it?
The advanced lithium-ion battery provides up to 100 miles of range on a single charge, depending on terrain and assist level. The removable battery fully charges in just 3 hours.
Do you ship internationally?
We offer free shipping to the US, Canada, UK, and EU. For other regions, shipping costs range from $150-$300 depending on location.
Is the bike weatherproof?
While the bike handles wet conditions perfectly, we suggest storing it in a dry location when possible to maximize component lifespan. The integrated fenders and chain guard also keep you clean and dry during muddy rides.
How secure is the anti-theft system?
Our 3-layer security system makes your e-bike one of the most theft-resistant on the market.The entire security system runs on a separate low-power circuit that remains active even when the main battery is removed, ensuring continuous protection.